• Outsourcing telesales services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest. We are able to turn your potential customers into regular ones, increase your revenue through our qualified outbound telemarketing services and create effective sales leads.
• Our approach is proven effective.
• When you decide to outsource telemarketing to us, we perform an analysis of specific features of your niche to offer detailed information about problem solutions, your customer’s needs and level of satisfaction. Moreover, we also provide you with your personal telesales agent to improve customer relations and create strategies to address the most crucial clients issues.
• Being one of the best outbound telemarketing companies, we provide you with outbound and inbound services and research, telemarketing calls, lead generation, and pre-sales firm services.
Key Features
Business organizations need to understand how they are performing by continuously assessing and reporting their set target, goals and objectives and making adjustments where necessary as is used in six sigma. Carrying out business processes blindfolded can plunge an entity into pitfalls since it is not able to measure its key metrics. To enhance business process optimization, there are different parameters, which need to be measured and reported and these are items such as rate of inventory turnover, customer satisfaction, key financial aspects like sales, expenditure and profits, as well as production output an approach used in lean management.
The following are top 5 reasons why companies need to prioritize performance reporting in their business processes;
One of the immediate benefits of performance reporting in a business is that it sets out benchmarks from where the entity can base its performance results. Benchmarking encourages a business to be open to new ideals and methods that improve effectiveness and efficiency while enhancing customer satisfaction. Through performance reporting, a company is able to gather essential data that helps stimulate thought-provoking discussions and identify new opportunities, which should be explored to enhance process optimization. Through benchmarking it is able to identify specific problems and eliminate guesswork. It is also able to prioritize its improvement opportunities.
Businesses need to use key performance indicators- KPIs in the top-down command and control method. This helps in controlling workers behavior and their actions, which further defines their performance. The management team is able to set goals and targets and then objectively access the achievements of these goals. If there are any variances, a feedback is provided. This helps improve conformity and eliminates variance in performance. The employees are also able to know where they are failing and how they can correct their mistakes. This not only improves performance and grows the business process but also strengthens cohesion among subordinates, management and the employer.
Within a business set up, it is important for the entity to produce reports in order to comply with reporting regulations and information requests by the respective authorities. This reporting could be compulsory such as annual financial statements and accounts or it could be voluntary where the company produces reports to help strengthen its corporate social responsibility. If businesses do not produce their mandatory reports as required by the law, this can result to fines and legal suits. However, when businesses use performance reporting tools, they are able to get hands on information, which they provide when it’s required.
In the day-to-day business process management, there is need for continual learning process, which helps equip employees with key information to make better and informed decisions. Performance reporting provides real time information about the business performance. The reports are used to inform management on key decisions and also challenge the strategic assumptions made. This helps in setting realistic targets that are achievable and this further promotes morale among the employees leading to increased productivity and profitability.
Performance reporting improves customer insights by focusing on the best sales opportunities. It also develops a visibility of the business partner activities and the purchasing behavior. With these reports, employees understand the needs of the consumers. On the other hand, senior managers can understand the demands of the employees thus reducing workplace conflicts. Investors are able to understand the current status of the business performance and where it’s heading
Services
Telesales
XLNT POWERTEK PRIVATE LIMITED will train the agents to ensure that they are capable of understating customer needs. XLNT POWERTEK PRIVATE LIMITED will ensure that the agent have the required soft skills to ensure that they are able to assist the customers in polite and courteous manner and follow the tips provided to ensure a good Customer experience
Agents must follow the tele sales tips to increase conversion rate:
• The tone of voice matters most when making a sale. If the tone of voice is flat and lacks any sense of enthusiasm, you cannot expect the other person to ever show interest in your call.
• Use the person’s name. People always love to hear their name, so use it. In a typical telephone call, the agent needs to use the other person’s name at least three times.
• If you do have to negotiate over the telephone, use pauses and the tone of voice in the same manner as you would in a face-to-face negotiation.
• Show the same level of respect to the gatekeeper or other any other person who answers the phone as you would show to the person you’re looking to talk to.
• Use descriptive words that paint a picture when you’re talking. Remember, the other person can’t see you, so it means the picture you paint has to come with the words you say and how you say it.
• Always have the person’s name and the name of their company on a piece of paper in front of you as you call. Last thing you want to do is to accidently forget who you’re calling just as they answer.
• Limit the background noise. Some background noise if fine, but the last thing you want the other person to hear when you’re calling is loud music or the sound of informal activities going on in the background.
• If the phone call is important, stand up when you make it. It’s amazing how much energy and focus you’ll have if you stand to make an important phone call.
• Never be the first person to hang-up the telephone. Always allow the other person to disconnect first. You never know when the other person might just share with you one more important piece of information.
• Be quiet when the other person disconnects. Many times a person will think they have ended the call when they have not actually disconnected. You might just surprise yourself with what you hear from the other end.
• Don’t be distracted by email or other items popping up on your computer while you’re making a call. Be focused. Because you can’t see them, it’s easy to become distracted with your eyes. Allowing yourself to become distracted may easily cause you to miss a key point.
• Reaffirm everything. Again, because you’re only communicating with your voice means you must very reaffirm everything.
• Use open-ended questions as a way to build the dialogue. Just because you’re talking with someone on the telephone does not mean you can’t use open-ended questions.
• Don’t make an important telephone call from a telephone that is not stable, whether that be a cell phone with spotty coverage or a weak handset. Quality counts and it represents you.
• Always answer the telephone with both enthusiasm and at a pace (words per minute) that allows the other party to know exactly who it is they’re talking to. Too many times people who answer many phone calls each day get into a habit of answering quickly, resulting in their words slurring together, making it hard for the other party to hear who they’re talking to.
• Keep a mirror on your desk to allow you to see yourself talking. It’s amazing how much energy you’ll put into a phone call when you can see yourself.
Talk with your hands, as it allows you to convey more energy in your voice. Use a high-quality headset to allow you to talk with your hands
Customer Services
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:
• Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
• Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
• Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they're cared for.
• Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level